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Compact with Texans

The Office of Public Utility Counsel will provide high quality legal and technical services to residential and small business utility consumers, as a class, in cases and projects before the Public Utility Commission, State Office of Administrative Hearings and state and federal courts. We are committed to service and leadership that exemplifies the highest standard…

Consumer Advice on Electric Bills & Rate Plans

GRIDDY CUSTOMERS:Griddy customers should disable autopay, file a complaint at the Public Utility Commission of Texas (PUC), and submit a complaint form at the Office of Attorney General’s website. CUSTOMERS OF DEFAULTING PROVIDERS:If your retail electric provider goes out of business, you will be transferred to one of three retail electric providers – TXU Energy, Reliant Energy, or…

OPUC ENCOURAGES CONSUMERS TO TAKE ACTION

Download in Spanish: OPUC ALIENTA A LOS CONSUMIDORES A ACTUAR PORQUE LA MORATORIA DE LA PUC DE DESCONEXIONES DEL SERVICIO ELÉCTRICO POR FALTA DE PAGO VENCE DESPUÉS DEL 18 DE JUNIO DE 2021  On Friday, June 11, 2021, the Public Utility Commission of Texas (PUC) announced that the current moratorium on electricity service disconnections for nonpayment…

OPUC Spotlight

On March 15, 2021, the Office of Public Utility Counsel intervened in the petition by the Public Utility Commission of Texas (PUCT) to revoke the retail electric provider (REP) certificate of Griddy Energy LLC. OPUC intervened on behalf of impacted residential and small commercial consumers in relation to the following activities of Griddy alleged in…

OPUC ENCOURAGES CONSUMERS TO TAKE ACTION AS PUC’S MORATORIUM ON DISCONNECTIONS EXPIRES AFTER JUNE 18th

Download in Spanish: OPUC ALIENTA A LOS CONSUMIDORES A ACTUAR PORQUE LA MORATORIA DE LA PUC DE DESCONEXIONES DEL SERVICIO ELÉCTRICO POR FALTA DE PAGO VENCE DESPUÉS DEL 18 DE JUNIO DE 2021  On Friday, June 11, 2021, the Public Utility Commission of Texas (PUC) announced that the current moratorium on electricity service disconnections for…

Consumer Advice on Electric Bills & Rate Plans

OPUC is actively assisting residential consumers who have received high electricity bills resulting from the winter storm power outages in February. OPUC strongly encourages you to review your electricity bill and rate plan and contact the agency if you need assistance. GRIDDY CUSTOMERS:Griddy customers should disable autopay, file a complaint at the Public Utility Commission…

OPUC Responds to Residential Consumer Concerns Over High Electricity Bills

The Office of Public Utility Counsel (OPUC) is actively assisting residential and consumers who have received unusually high electricity bills resulting from the winter storm power outages in February. OPUC is committed to helping our state’s millions of residential consumers receive important information and access to available resources. REVIEW YOUR ELECTRICITY BILL AND RATE PLAN…

Compact with Texans

The Office of Public Utility Counsel will provide high quality legal and technical services to residential and small business utility consumers, as a class, in cases and projects before the Public Utility Commission, State Office of Administrative Hearings and state and federal courts. We are committed to service and leadership that exemplifies the highest standard…