Announcement: OPUC’s 2025 Annual Meeting

The Office of Public Utility Counsel’s Annual Meeting will be on November 3rd, 2025 at 7:00PM (CT) at the McKenzie-Merket Alumni Center Ballroom at Texas Tech University. Confirmed speakers include representatives from the City of Lubbock, NRG, and the Public Utilities Commission. Those who attend will hear presentations about what OPUC is; how OPUC has…

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Announcement: OPUC’s 2024 Annual Meeting

The Office of Public Utility Counsel’s Annual Meeting will be on December 12th, 2024 at 1:00PM (CT) at the Texas Capitol. Full speaker list to be announced. OPUC’s Annual Meeting is open to the Public. Location: Texas Capitol Extension Auditorium E1.004 Virtual attendance available through Microsoft Teams. Please email: opuc_customer@opuc.texas.gov to request the invite! For additional…

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Compact with Texans

lady taking a photo of a receipt

The Office of Public Utility Counsel will provide high quality legal and technical services to residential and small business utility consumers, as a class, in cases and projects before the Public Utility Commission, State Office of Administrative Hearings and state and federal courts. We are committed to service and leadership that exemplifies the highest standard…

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Consumer Advice on Electric Bills & Rate Plans

GRIDDY CUSTOMERS:Griddy customers should disable autopay, file a complaint at the Public Utility Commission of Texas (PUC), and submit a complaint form at the Office of Attorney General’s website. CUSTOMERS OF DEFAULTING PROVIDERS:If your retail electric provider goes out of business, you will be transferred to one of three retail electric providers – TXU Energy, Reliant Energy, or…

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OPUC ENCOURAGES CONSUMERS TO TAKE ACTION

On Friday, June 11, 2021, the Public Utility Commission of Texas (PUC) announced that the current moratorium on electricity service disconnections for nonpayment will end next Friday, June 18, 2021. On February 21, 2021, the PUC ordered a moratorium on electricity service disconnections for nonpayment to help residential and small commercial consumers during the aftermath…

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OPUC Spotlight

On March 15, 2021, the Office of Public Utility Counsel intervened in the petition by the Public Utility Commission of Texas (PUCT) to revoke the retail electric provider (REP) certificate of Griddy Energy LLC. OPUC intervened on behalf of impacted residential and small commercial consumers in relation to the following activities of Griddy alleged in…

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OPUC ENCOURAGES CONSUMERS TO TAKE ACTION AS PUC’S MORATORIUM ON DISCONNECTIONS EXPIRES AFTER JUNE 18th

On Friday, June 11, 2021, the Public Utility Commission of Texas (PUC) announced that the current moratorium on electricity service disconnections for nonpayment will end next Friday, June 18, 2021. On February 21, 2021, the PUC ordered a moratorium on electricity service disconnections for nonpayment to help residential and small commercial consumers during the aftermath…

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Consumer Advice on Electric Bills & Rate Plans

OPUC is actively assisting residential consumers who have received high electricity bills resulting from the winter storm power outages in February. OPUC strongly encourages you to review your electricity bill and rate plan and contact the agency if you need assistance. GRIDDY CUSTOMERS:Griddy customers should disable autopay, file a complaint at the Public Utility Commission…

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OPUC Responds to Residential Consumer Concerns Over High Electricity Bills

The Office of Public Utility Counsel (OPUC) is actively assisting residential and consumers who have received unusually high electricity bills resulting from the winter storm power outages in February. OPUC is committed to helping our state’s millions of residential consumers receive important information and access to available resources. REVIEW YOUR ELECTRICITY BILL AND RATE PLAN…

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